Welcome to the official Renault eBay store. We're glad that you've stopped by for a browse of our Renault accessory range. Whether it's style or practicality you are looking for, you'll be able to make your Renault uniquely yours. As we embark upon an exciting new wave of E-Tech powered innovation, put your trust in buying quality accessories direct from our official store.

We accept all forms of eBay payment.

Standard delivery is free for the vast majority of our parts but there are a few exceptions in our range and delivery to the Highlands and Islands may also chargeable.

For Standard Delivery, orders are usually dispatched within 2 working days of purchase and delivered within 3 and 5 working days via DHL or Royal Mail.

Note: From time to time the advised courier service may change depending on the market and level of service offered to your delivery location.

eBay Returns Policy - Renaultuk_official eBay Store

Welcome to the Renault Parts UK eBay Store. We are committed to providing you with quality products and excellent service. Our Returns Policy is designed to make your shopping experience hassle-free and convenient. Please review the following information to understand our return process.

30-Day Returns Acceptance:

We accept returns within 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Return Postage:

Unless the item is not as described or is faulty, the buyer is responsible for covering the return postage costs. We recommend using ebay returns system or a trackable shipping service to ensure the safe return of the item.

Free Returns for Non-Faulty Items:

We offer free returns for the following situations:
Damage: If the item arrives damaged or is deemed defective upon receipt.
Not as Described: If the item significantly differs from the product description or specifications.
Late Dispatch: If the item is not dispatched within the specified handling time.
Late Delivery: If the item is delivered later than the estimated delivery date.
Wrong Item: If you receive an item different from what you ordered.

Return Process:

To initiate a return, please follow these steps:
Contact Us: Use eBay Returns system to contact us regarding the return and provide details about thereason for the return.
Packaging: Securely package the item in its original packaging or suitable packaging to prevent damage during transit.
Return Label: For non-faulty returns (damage, not as described, late dispatch, late delivery, wrong item), we will provide you with a prepaid return label. Attach the label to the package.
Return Shipping: Drop off the package at your nearest post office or designated courier location. If a return label is provided.
Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to your request. Refunds will be issued to the original payment method.

Exclusions:

Please note that the following items are not eligible for return:
Items that have been used, installed, or modified.
Items without original packaging or tags.
Items returned after the 30-day window.

Contact Us:

If you have any questions or concerns about our Returns Policy, please reach out to our customer support team via the eBay messaging system. We are here to assist you and ensure a smooth return experience.

If you have any queries, please contact us via ebay messaging system.

Thank you for choosing to shop with us at Renaultuk_official We are committed to safeguarding your
privacy and ensuring the security of your personal information. This Privacy Policy outlines how we
collect, use, disclose, and protect your information when you interact with our eBay store. Please take a
moment to read this policy and understand your rights.

Information We Collect:

We may collect the following types of information:

Personal Information: Name, contact details (email, phone), postal address, eBay username.
Transaction Information: Details of purchases made, payment information, order history.
Communication Information: Records of correspondence when you contact us.
Technical Information: IP address, device information, browsing history, cookies (see our Cookie Policy).

How We Use Your Information:

We use the collected information for the following purposes:

Processing Orders: Fulfilling and delivering your orders, managing payments.
Customer Support: Responding to your inquiries, addressing concerns, and providing assistance.
Communication: Sending order confirmations, updates, and relevant information.
Improving Services: Analyzing user behavior, enhancing our eBay store, and tailoring your experience.
Legal Compliance: Complying with applicable laws, regulations, and eBay policies.

Sharing Your Information:

We may share your information with the following parties:

Service Providers: Third-party partners who assist in order processing, shipping, and customer support.
Legal Requirements: Disclosure when required by law, court order, or legal process.
eBay and eBay Affiliates: Sharing necessary information to facilitate transactions and ensure compliance
with eBay policies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be
transferred.

Your Choices:

You have control over your personal information:

Access: You can access or update your personal information by contacting us.
Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in the
email.
Cookies: You can manage cookies through your browser settings (see our Cookie Policy).

Security:

We implement measures to protect your personal information from unauthorized access and misuse.
However, no data transmission over the internet is completely secure, and we cannot guarantee the
security of your information.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this
Privacy Policy, unless a longer retention period is required by law.

Children's Privacy:

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal
information from children.

Contact Us:

If you have any questions, concerns, or requests related to your personal information, please contact us
through the eBay messaging system.

Changes to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We encourage you to review this policy periodically.

Thank you for shopping at [Your eBay Store Name]. Your privacy is important to us, and we are
dedicated to maintaining the confidentiality and security of your personal information.

For Genuine Renault branded parts or accessories

Every genuine Renault part or accessory will be covered by our superb and comprehensive unlimited
mileage Parts & Accessories Warranty, giving you and your customers the confidence that, in the event
that you should have a concern related to the quality of our parts, you’re fully covered.

Terms and Conditions

Should any genuine Renault branded part or accessory require repair or replacement as a result of a
manufacturing defect, the part or accessory will be repaired or replaced free of charge by a authorized
Renault dealer. Labour charges will only be reimbursed if a Renault authorised dealer carries out the
repair or replacement.

What is the Warranty Period?

The warranty commences on the date of purchase of the part or accessory and is applicable for the
period detailed below:

Genuine Renault Parts & Accessories Warranty

Component Duration Comments
All parts except those listed below 1 year
Scheduled Maintenance Items 1 Year or NDSR=Next Due Scheduled Replacement
Alarms 2 Years
Clutch Kits 2 Years
Economy Exhausts 2 Years
Shock Absorbers 2 Years
Batteries 3 Years
Original Equipment Exhausts 3 Years
Ignition Lead Sets 3 Years
Body Panels 6 Years Subject to regular vehicle inspection
*Scheduled maintenance items are covered by the specified warranty period or up to their next due
scheduled replacement, whichever occurs first.